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SAP C_C4H56I_34 Exam Syllabus Topics:

Topic
Details

Topic 1

User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.

Topic 2

Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.

Topic 3

Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to uphold service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.

Topic 4

Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.

Topic 5

Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.

>> C_C4H56I_34 Latest Practice Materials <<

Pass Guaranteed SAP - C_C4H56I_34 - Efficient SAP Certified Application Associate - SAP Service Cloud Version 2 Latest Practice Materials

This is a crucial part of your study to know your mistakes and overcome them before the SAP C_C4H56I_34 final test. Customizable test sessions allow you to modify the setting of the C_C4H56I_34 mock test according to your training needs. Both SAP C_C4H56I_34 Practice Tests desktop and web-based create a scenario that gives an exact feeling of the SAP C_C4H56I_34 real test.

SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q27-Q32):

NEW QUESTION # 27
How can you trigger an event notification based on a specific condition?

A. Configure autoflow
B. Configure integration setting
C. Configure event management
D. Implement SDK logic

Answer: D

Explanation:
Triggering an event notification based on a specific condition in SAP Service Cloud Version 2 typically involves implementing custom logic through the Software Development Kit (SDK). This approach allows for the creation of tailored functionalities that can respond to very specific conditions or criteria within the system.
By utilizing the SDK, developers can write scripts or programs that monitor certain conditions or events within the Service Cloud environment and trigger notifications accordingly. This method provides a flexibleand powerful means to extend the standard capabilities of SAP Service Cloud to meet unique business requirements

NEW QUESTION # 28
You have integrated Microsoft Teams with SAP Service Cloud Version 2.
Where can service agents start sharing workspaces for cases by clicking on the Share Workspace icon? Note: There are 2 correct answers to this question.

A. In Agent Desktop
B. In the case worklist
C. In the interaction log
D. In the case

Answer: A,D

NEW QUESTION # 29
Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

A. Installed base
B. Contract
C. Product
D. Customer

Answer: C,D

Explanation:
To create a registered product in SAP Service Cloud Version 2, you need the following objects:
* Product: This is the generic definition of the product that you want to register. It contains the basic information such as the name, description, category, and price of the product. You can create products in the Products work center, under the Products view.
* Customer: This is the individual or organization that owns the registered product. It can be either an account or an individual customer. You can create customers in the Customers work center, under the Accounts or Individual Customers view.
The other objects are not mandatory for creating a registered product, but they can be used to provide additional information or functionality. For example:
* Installed base: This is a collection of registered products that belong to the same customer and are located at the same site. It can be used to group and manage related registered products more easily.
You can create installed bases in the Installed Base work center, under the Installed Base view.
* Contract: This is an agreement between the customer and the service provider that defines the terms and conditions of the service delivery. It can be used to determine the service entitlements and pricing for the registered product. You can create contracts in the Contracts work center, under the Contracts view.
References =
* Creating a Registered Product - SAP Learning, slide 3-4
* Solution Guide for SAP Service Cloud Version 2, page 31-32

NEW QUESTION # 30
Which of the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA?
Note: There are 2 correct answers to this question.

A. Products
B. Contacts
C. Service contracts
D. Registered products

Answer: B,D

Explanation:
According to the SAP Service Cloud Version 2 for Utilities Integration with SAP S/4HANA document, the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA: Business Partner (Customer - bi-directional), Equipment (bi-directional), Registered Product (bi-directional), Contact (bi-directional), and Service Order (bi-directional). Therefore, the correct answers are A and B, as registered products and contacts are among the objects that can be replicated. References = SAP Service Cloud Version 2 for Utilities Integration with SAP S/4HANA

NEW QUESTION # 31
For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to this question.

A. Cases
B. Registered products
C. Tasks
D. Phone calls

Answer: A,C

Explanation:
Service catalogs use categories to classify and organize service-related objects.
* Cases (A) are categorized to define their purpose (e.g., "Technical Support," "Billing Inquiry").
* Tasks (D) use categories to specify the nature of the activity (e.g., "Follow-up," "Approval").
* Phone calls (B) and registered products (C) do not utilize service catalog categories. Phone calls are tracked as interactions, while registered products are linked to customer assets.
References:
* SAP Help Portal: Service Catalogs and Categories
* SAP Documentation: Configuring Categories for Cases and Tasks

NEW QUESTION # 32
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