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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q347-Q352):

NEW QUESTION # 347
What should be considered when resetting a password to ensure it complies with best security practices?

A. Set a password that is easy to remember, such as "12345"
B. Ensure the password includes a mix of letters, numbers, and symbols
C. Set the password to never expire
D. Use the user's name or part of their email as the password

Answer: B

Explanation:
Correct Answer. C. Ensure the password includes a mix of letters, numbers, and symbols Creating a strong password that includes a combination of letters, numbers, and symbols enhances security by making it more difficult for unauthorized individuals to guess or crack.
Option A is incorrect because using simple or common sequences like "12345" is insecure and easily guessable.
Option B is incorrect as using personal information such as the user's name or email part makes the password vulnerable to targeted attacks.
Option D is incorrect because passwords should be set to expire after a certain period to reduce the risk of long-term exposure from a possibly compromised password.

NEW QUESTION # 348
A user is working outdoors and finds the screen of their Windows 10 device difficult to see in bright sunlight.
What is the quickest way for the user to improve screen visibility?

A. Adjust the display brightness from the settings application
B. Turn off automatic brightness control
C. Activate Windows Night Light feature
D. Enable High Contrast mode through the Ease of Access settings

Answer: A

Explanation:
Manually adjusting the brightness through the settings application can significantly improve visibility, especially in brightly lit environments.
Option A is incorrect as High Contrast mode alters color schemes to improve readability but does not increase display brightness Option C is incorrect as the Night Light feature reduces blue light but does not increase overall visibility in sunlight Option D is incorrect although turning off automatic brightness control allows for manual adjustment, it does not itself increase brightness

NEW QUESTION # 349
What is an important security measure to implement during a remote management session to ensure the integrity of the user's system?

A. Record the session without informing the user to have evidence of all actions taken
B. Allow multiple technicians to join the session to provide quicker problem resolution
C. Use the user's login credentials to test the system post-repair
D. Utilize robust authentication methods before establishing a remote connection

Answer: D

Explanation:
Correct Answer. B. Utilize robust authentication methods before establishing a remote connection Strong authentication methods help prevent unauthorized access, ensuring that only the technician who is authorized to resolve the issue can access the system.
Option A is incorrect because recording the session without user consent may violate privacy policies.
Option C is incorrect because having multiple technicians join could complicate the session and potentially lead to security lapses.
Option D is incorrect as using the user's credentials can breach trust and contravene standard security protocols.

NEW QUESTION # 350
An employee reports that they are not receiving any emails. Upon checking, you find that their email inbox is full.
What is the best immediate action to resolve this issue?

A. Upgrade their email server to handle more messages
B. Advise them to stop sending emails until the issue is resolved
C. Delete old or unnecessary emails to free up space
D. Change their email client software

Answer: C

Explanation:
Correct Answer. A. Delete old or unnecessary emails to free up space Deleting old or unnecessary emails is the quickest way to free up space in the mailbox, allowing new emails to be received.
Option B is incorrect as it does not resolve the issue of the inbox being full and will continue to prevent new emails from being received.
Option C is incorrect because upgrading the email server is a more time-consuming and potentially costly solution that may not be necessary.
Option D is incorrect as changing the email client will not affect the capacity of the mailbox on the server.

NEW QUESTION # 351
A technician finds that the sound card is listed with a yellow triangle in Device Manager.
What is the most likely reason for this symbol?

A. The device is disabled
B. The device is unplugged
C. The device is fully operational without any issues
D. There is a resource conflict with another device

Answer: D

Explanation:
Correct Answer. B. There is a resource conflict with another device A yellow triangle, especially when accompanied by an error code in Device Manager, often indicates a conflict, such as an IRQ conflict, or another problem preventing the device from functioning normally.
Option A is incorrect because the yellow triangle indicates there is an issue with the device.
Option C is incorrect because if the device were unplugged, it would not appear in Device Manager unless previously installed.
Option D is incorrect because a disabled device typically shows a different icon (a downward arrow) and not a yellow triangle.

NEW QUESTION # 352
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