Blog - Swift Tree Data Solutions

Bill Collins Bill Collins

0 Course Enrolled • 0 Course Completed

Biography

Secure 100% Exam Results with Salesforce Service-Cloud-Consultant Practice Questions [2025]

2025 Latest Exam4Labs Service-Cloud-Consultant PDF Dumps and Service-Cloud-Consultant Exam Engine Free Share: https://drive.google.com/open?id=1xj1G0brtL9mln8EbuEBCj7eM7kcmfjY8

As the old saying tells that, he who doesn't go advance will lose his ground. So you will have a positive outlook on life. All in all, abandon all illusions and face up to reality bravely. Our Service-Cloud-Consultant practice exam will be your best assistant to get the Service-Cloud-Consultant Certification. And our Service-Cloud-Consultant study materials are always considered the guarantee to pass the exam. You are the best and unique in the world. Just be confident to face new challenge!

The Service-Cloud-Consultant exam is a multiple-choice exam that consists of 60 questions. Candidates have 105 minutes to complete the exam, and they must score at least 67% to pass. Service-Cloud-Consultant Exam is administered by Salesforce and can be taken at any of their authorized testing centers or online.

>> Service-Cloud-Consultant Valid Exam Question <<

Service-Cloud-Consultant Accurate Answers - Cert Service-Cloud-Consultant Guide

If you are going to attend the Service-Cloud-Consultant exam, and want to get the certificate of the Service-Cloud-Consultantexam, then consider the product of our company, since the pass rate of our company are above 98%, and if you attend the exam and failed it within 60 days after the purchasing , money back guarantee. Just think that you just need to spend some money for the Service-Cloud-Consultant Exam, you will get the certificate of the business, and you not just have a more certificate than others, it's not only a skill, but also a chance. With the certificate for the Service-Cloud-Consultant exam, you are aproved by the professionals and you are also a professional in this industry.

Salesforce Certified Service cloud consultant Sample Questions (Q11-Q16):

NEW QUESTION # 11
When designing a Case management solution to increase agent productivity, which Service Cloud features
should you consider first? Choose 2 answers.

A. Case assignment rules
B. Case custom reports
C. Case queues
D. Case dashboards

Answer: A,C

NEW QUESTION # 12
Cloud Kicks uses the Service Console and work items to route cases to available agents.
Service agents need a way to see work they have accepted and incoming items. Which feature should a Service Cloud consultant recommend?

A. Actions & Recommendations component
B. Omni-Channel Utility widget
C. Global Shared Macro
D. Personalised navigation menu

Answer: B

Explanation:
Explanation
The Omni-Channel Utility widget is a component that can be added to the Service Console to allow agents to see their work status, accept incoming work items, and view their work queue. The widget also displays notifications and alerts for agents when they receive new work or when their status changes. Verified References: : Omni-Channel Utility Widget

NEW QUESTION # 13
DreamMouse Realty would like to provide a user-friendly way for clients to apply for a home loan through an Experience site. Many times, clients do not complete are of the information and a loan specialist needs to finish the submission.
How should the administrator configure Salesforce to meet the requirements?

A. Post a web to case form on the site and assign the case to the specialist for completion.
B. Create a screen-based flow accessible from the Experience site and internaly.
C. Add a custom Lightning component to the site and the Case Lightning record page.
D. Use email to case for the client to submit the relevant information to the specialist.

Answer: B

Explanation:
Creating a screen-based flow accessible from the Experience site and internally is a solution that can enable clients to apply for a home loan through an Experience site and allow a loan specialist to finish the submission if needed. A screen-based flow is a type of flow that allows administrators to create guided processes that collect user input through screens and perform actions based on the input. A screen-based flow can be embedded in an Experience site or an internal app and allow clients or loan specialists to fill out the information for the home loan application. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.flow_concepts_screenelement.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.flow_distribute_overview.htm&type=5

NEW QUESTION # 14
Universal Containers (UC) wants to improve case management by assigning cases to agents based on their relevant product specialization. UC also wants to automatically assign agents to the next case to evenly distribute the case workload.
Which Omni-Channel feature meets the requirements?

A. Use the agents' Presence Status.
B. Use Most Cases Closed report.
C. Use the most available routing model.

Answer: C

Explanation:
To assign cases based on agents' product specialization and ensure even distribution of case workload, using Omni-Channel's "Most Available" routing model is suitable. This model assigns work based on agents' capacity and specialization, balancing the workload among agents while ensuring cases are matched with the appropriate expertise.

NEW QUESTION # 15
Universal Containers wants to reduce the clicks a Customer Support Agent uses when working on a case. This includes the time it takes to create, resolve, and close the case. Which three Salesforce productivity features should be used to accomplish this requirement? Choose 3 answers

A. Publisher Actions
B. Chatter
C. Omni-Channel
D. Quick Text
E. Macros

Answer: A,D,E

Explanation:
Publisher actions, macros, and quick text are Salesforce productivity features that can help reduce the clicks a customer support agent uses when working on a case. Publisher actions are buttons that let you create records or perform tasks from the feed or record page. Macros are sets of instructions that tell Salesforce how to update fields, send emails, and perform other tasks on a case. Quick text are reusable messages that you can insert into emails, chats, tasks, events, and more. Verified References: Sales Cloud Productivity Best Practices

NEW QUESTION # 16
......

Because the Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) test has a restricted time constraint, time management must be exercised to get success. Only with enough practice one can answer real Salesforce Service-Cloud-Consultant Exam Questions in a given amount of time. It has created three formats to aid Salesforce Service-Cloud-Consultant applicants in practicing and organizing their time for this aim.

Service-Cloud-Consultant Accurate Answers: https://www.exam4labs.com/Service-Cloud-Consultant-practice-torrent.html